Terms & Conditions for workshops, events and group programs
I am delighted to welcome you to a workshop, event or group program with Sensemaking Space. Your place is confirmed with full payment.
These terms and conditions only apply to Sensemaking Space workshops, events and group programs. Individual 1-on-1 coaching is subject to individual coaching agreements.
Course fee and payment
The fee to attend a course must be paid in full before the workshop date or the first date of a multi-session program.
Sensemaking Space has the right to refuse a participant entry to the programme if the course fee is not paid before the start of the program.
The only exception to this is a payment plan that has been agreed in writing between Sensemaking Space and the participant.
Cancellations by Sensemaking Space
Sensemaking Space reserves the right to cancel a workshop, event or group program at any time for any reason, including if there are too few participants. A full refund of the course fee will be issued in this instance and Sensemaking Space’s liability will be limited to the value of the course fees paid.
Cancellations by the participant
The participant must advise Sensemaking Space of a cancellation in writing. Contact details are at the end of these terms and conditions.
Cancellation terms for the courses are as follows:
Sensemaking Studio:
If the participant cancels their place in the program in writing 30 calendar days or more before the start date of the program (this date is the date of the first live session), 50% of the course fee will be payable. Where the fee has been paid in full prior to cancellation, 50% of the fee will be retained by Sensemaking Space as the cancellation fee.
For cancellations less than 30 calendar days before the start date of the program (this date is the date of the first live session), 100% of the course fee will be payable. Where the fee has been paid in full prior to cancellation, 100% of the fee will be retained by Sensemaking Space as the cancellation fee.
These terms apply to all formats of Sensemaking Studio including the year-long studio, Mid-Year Studio, Reflecting on Meaning, Creative Reflections, Reflective Writing Studio and any seasonal studios or the Sensemaking Studio online retreat.
The fees for Monthly Studio Sessions and all other workshops not listed above are non-refundable.
If a participant does not advise of a cancellation in writing before the date of the course, the full fee will be payable and, where already paid, is non-refundable.
Sensemaking Space is not liable and will not refund any fees if a participant misses a booked workshop due to issues with their internet connectivity, forgetting to attend, spam filters, not receiving a reminder email, miscalculating the start time in their time zone and other circumstances out of our control.
Transfers
If a participant can no longer attend, they can contact Sensemaking Space in writing to discuss a transfer to another course date (of the same workshop or program or a comparable program), subject to availability. For programs or workshops running over multiple sessions, transfers can only be discussed before the program has started.
Sensemaking Space has the right to not accept a request for a transfer.
Requests for transfers have to be made 30 calendar days or more prior to the start date of the program.
Rescheduling or postponements
Sensemaking Space has the right to postpone a workshop or program.
Where Sensemaking Space postpones a course, we will notify participants as soon as practically possible. Sensemaking Space will endeavour to run the course within three months of the postponed workshop date/ program start date and offer new dates to attendees. Customers can transfer to the new course dates.
Where customers cannot attend the new date(s), Sensemaking Space will reimburse their fees in full. Sensemaking Space’s liability will be limited to the value of the course fees paid.
Where courses are postponed due to a force majeure, i.e. a force beyond the control of Sensemaking Space, Sensemaking Space will endeavour to reschedule courses as is practically possible and is not limited to a timescale.
Personal Data
Any personal data supplied by the participant can be processed by Sensemaking Space on the legal bases and for the purposes set out in the Privacy Policy, which is freely available here: https://www.sensemakingspace.com/privacy-policy/
Contact details
Sensemaking Space
Email: conny@sensemakingspace.com
Phone: +61 (0)421 363 464
Please read and note these terms and conditions: booking a workshop, event or group program with Sensemaking Space assumes your acceptance of the above.